Our commitment to clear answers
At TC Properties and Property Management LLC, we believe in transparency and clear communication. We've compiled answers to the most common questions from both landlords and tenants to ensure you have all the information you need before partnering with us.
Frequently asked questions
When you partner with TC Properties and Property Management LLC, we want you to feel confident that your property — and your experience as an owner or tenant — is being handled with integrity, clarity, and professionalism. Here you'll find answers to key questions about our services and approach.
What property management services do you provide?
We offer comprehensive full-service residential property management, handling everything from marketing and leasing to maintenance, rent collection, inspections, and legal compliance, ensuring no surprises for property owners.
How do you screen and select tenants?
We prioritize reliable, responsible tenants. Our screening includes thorough credit checks, income verification, and rental history reviews to ensure qualified placements.
What are your fees and how is your pricing structured?
Understanding your investment is key. Our pricing structure is transparent, detailing what's included and any additional costs, to help you plan your cash flow effectively.
How often will you communicate with me about my property?
Owners receive regular updates about their property, financial reports, tenant issues, and more. We ensure consistent and clear communication, so you’re always informed.
How do you handle maintenance, repairs, and emergencies?
We coordinate all maintenance and repairs efficiently. Property owners will have clear details on how issues are handled, payment responsibilities, turnaround times, and our emergency response protocols, benefiting tenant retention and property value.
How does TC Properties handle rent collection and late payments?
Landlords often struggle with inconsistent rent payments. We set clear expectations and handle collection and enforcement, so owners don’t have to deal with missed or late rent themselves.
How do you ensure quality tenants and manage vacancies?
Choosing tenants can be risky, and vacancies costly. We perform thorough background checks, list properties effectively, and set competitive rent prices to place qualified tenants and reduce time between rentals.
How do you manage maintenance, repairs, and emergencies?
We coordinate repairs, schedule vendors, and ensure prompt resolution. As your primary contact, we filter communications and handle urgent issues, giving owners peace of mind.
How do you ensure legal compliance and handle evictions?
Handling legal requirements can be complex. We ensure leases and procedures follow all local/state laws and manage difficult eviction processes on behalf of the owner.
How much is the rent and what is included?
Before applying, tenants receive clear pricing information, including rent amounts, details on utilities, and any applicable fees they will be responsible for.
What are the lease terms and duration?
We provide clear information on lease lengths, options for renewals, and any penalties for early lease termination, ensuring full transparency.
How do I pay rent and when is it due?
We outline all rent payment methods (online portal, check, etc.) and due dates, making the process critical and straightforward for tenants.
How are maintenance requests handled?
Tenants can easily report issues through our system, and we provide expected response times and confirm whether emergency maintenance is available.
What is the pet policy and security deposit policy?
All questions regarding pet allowances, security deposits, refundable deposits, and related policies are clearly addressed before you commit.
How are maintenance requests handled to avoid delays?
Tenants worry about slow repairs. We provide a clear reporting system and ensure timely responses, making sure issues are addressed quickly and appropriately.
Who is responsible for specific repairs or issues?
We clearly explain policies and handle disputes, ensuring tenants understand their responsibilities and reducing confusion about repairs and issues.
How does TC Properties ensure consistent communication with tenants?
We provide consistent communication, acting as a reliable point of contact so tenants always feel heard, supported, and never ignored or undervalued.
How do you provide clarity on lease terms and legal matters?
We ensure all leases are transparent and legally sound, so tenants clearly understand their obligations and protections, fostering a trusting relationship.
What to expect when you work with us
When you partner with TC Properties and Property Management LLC, we want you to feel confident that your property — and your experience as an owner or tenant — is being handled with integrity, clarity, and professionalism. Here’s how we make that happen:
Clear, timely communication
We know communication is a top concern. You can expect regular updates, timely responses, and ongoing transparency about your property.
Organized, professional processes
We follow consistent systems for tenant screening, leasing, rent collection, maintenance requests, and move-in/out procedures to ensure a smooth experience for everyone.
Honest, trustworthy reporting
Owners receive clear, organized financial statements so you always understand your property’s performance, income, and expenses. Transparency is key.
Respectful, professional tenant relations
We handle tenant communication with respect and care, setting clear expectations and responding promptly to build trust and improve retention.
Proactive problem solving
From preventive maintenance to addressing concerns early, we take a proactive approach to protect your investment and improve tenant satisfaction.
Responsive to emergencies and special needs
We are prepared to address urgent situations quickly and professionally, communicating clearly about any decisions affecting your property.
Tailored communication preferences
We understand every client is unique, so we ask how you prefer to be contacted (email, text, phone, portal) and tailor our approach to your needs.
In Simple Terms: You can expect professional management backed by strong communication, organized systems, transparency, and personal care — so your rental property is handled responsibly and your experience is stress-free.
Ready to experience stress-free property management?
Discover how TC Properties and Property Management LLC can protect your investment, find reliable tenants, and simplify your property ownership journey. We’re here to help you succeed.